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Do you charge a sales tax?
Do you required a confirmed shipping address when pay from PayPal?
Are your products brand new, refurbished or used?
What is your return policy?
Do your produtcs have any warranty?
What shipping methods do you use?
What kind of payment do you accept?
Is the purchase transaction safe on your website?
Why my order is canceled?
Can you combine shipping for me?


Do you charge a sales tax?
We do not charge you a sales tax except when shipped to Pennsylvania. We are legally licensed to collect 6% sales tax from buyer who ship to Pennsylvania only.

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Do you required a confirmed shipping address when pay from PayPal?
Yes, a PayPal confirmed shipping address is reqiured when you make payment from PayPal.

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Are your products brand new, refurbished or used?
All of our products are brand new unless otherwise stated. We do not sell used products.

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What is your return policy?
Please see "Terms" for detail.

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Do your produtcs have any warranty?
Yes, all of our product come with the manufacturer's limited warranty. Please read all warranty material carefully.

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What shipping methods do you use?
We use standard shipping methods via UPS, Fedex, DHL. Sorry we can not ship to PO Box address. Expedited shipping is available at addional fee under request.

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What kind of payment do you accept?
Currently we accept visa, mastercard, American Express and Discover credit card through Google Checkout and PayPal. We also accept Money Order and Cashier's Check.

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Is the purchase transaction safe on your website?
Sure, it is safe. You will Secure Checkout through Google Checkout, or PayPal. We collect your shipping information only.

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Why my order is canceled?
Currently all of our products online are available for purchase. Because our products are gone fast and we have several sales channels, in a rare case, it is possible that a specific item is sold out when you place an order. We make an effort to keep all of inventories quantity in real-time.

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Can you combine shipping for me?
Yes and no. For items shipped from a same warehouse, we can combine shipping for you; For items shipped separately from different warehouses, unfortunately we are unable to combine shipping for you. Shipping cost is caculated automatically.

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Last Updated: 23 May 2011 16:31:44 PDT home  |  about  |  terms  |  contact
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